COVID 19 Guide to Visiting the Surgery

Please advise our team if you have any Covid-19 symptoms or awaiting covid test results.

Thank you very much for your patience during this unprecedented time. Your perseverance in bearing with us has been greatly appreciated!

We are pleased to offer a new and friendlier experience of seeing your pet, in the consult room, with our Vet during this continued period of social distancing.

Our priority remains ensuring both you and your pet remain healthy, so your appointment will be a little different from normal, as we continue to observe social distancing and carry out additional health and safety precautions to look after everyone

Please see below our guide to what to expect at your next visit:

What to Bring

Please bring your phone with you to the appointment

Where possible, only one person to attend per appointment to aid social distancing

If you do need to come inside the surgery for any reason, please do wear a mask – We are able to provide both a face mask and hand sanitizer.

When You Get Here

Please call us when you arrive

If you travelled by car, please stay in your car where possible and ensure the receptionist is aware of your registration number.

A member of the team will come out to collect and return your pet to you

During the Appointment

Please remain outside the surgery

You are free to leave if your pet is in for surgery

Your vet will be available on a live video link, please click the link once your pet has been taken inside

After the Appointment

After the appointment, the vet may come out to discuss treatment, medication, and cost with you

We can take payment with a flexible card machine in the designated areas or may call you for payment before your medication is dispensed.

Despite the ongoing health risks, our dedicated teams are committed to care for your pets and we continue to thank you for bearing with us.

Stay Safe.